APA Style
Tjiptono, Fandy. (2012).
Service Managament : Mewujudkan Layanan Prima (2).
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Service Managament : Mewujudkan Layanan Prima.
2
Yogyakarta:
Andi,
2012.
Text.
MLA Style
Tjiptono, Fandy.
Service Managament : Mewujudkan Layanan Prima.
2
Yogyakarta:
Andi,
2012.
Text.
Turabian Style
Tjiptono, Fandy.
Service Managament : Mewujudkan Layanan Prima.
2
Yogyakarta:
Andi,
2012.
Print.