2
1
10
Total Quality Management
Tjiptono, Fandy
Additional Author
Diana, Anastasia
Additional Author
mixed material
9797310876
Yogyakarta
Andi Offset
2003
5040302bf97ee86f8323435a7ac8ab60.jpg.jpg
Service Managament :
Mewujudkan Layanan Prima
Tjiptono, Fandy
Primary Author
mixed material
9789792930467
Yogyakarta
Andi
2012
service_management_mewujudkan_layanan_prima_edis_2.jpg.jpg